Return and Refund Policy for Flaca Creations:
- General Policy:
- Flaca Creations offers a 30-day return policy for all products purchased from our online store.
- The 30-day period starts from the date of delivery.
- Returns are accepted for both domestic and international orders.
2. Eligibility for Returns:
- To be eligible for a return, the item(s) must be unused, unwashed, and in the same condition as received.
- Clothing items must have their original tags attached.
- Home decorations and one-of-a-kind pieces should be returned in their original packaging, if applicable.
3. Non-Returnable Items:
- Certain items are not eligible for returns, including:
- Intimate apparel (e.g., underwear, swimwear)
- Customized or personalized items
- Clearance or sale items (unless they are damaged or defective)
4. Return Process:
- To initiate a return, customers must contact Flaca Creations within 30 days of receiving the order.
- Customers can contact our customer support team via email or phone to request a return.
- The customer support team will provide instructions on how to return the item(s).
5. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on Flaca Creations' part (e.g., wrong item shipped, damaged/defective product).
- We recommend using a trackable shipping method and retaining the shipping receipt for reference.
6. Refund Process:
- Once the returned item(s) are received and inspected, Flaca Creations will process the refund.
- Refunds will be issued to the original form of payment used for the purchase.
- Please allow 3-5 business days for the refund to appear in your account, although the exact timeframe may vary depending on your financial institution.
7. Exchanges:
- Flaca Creations currently does not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact Flaca Creations' customer support within 7 days of receiving the order.
- Provide detailed information and, if possible, include photographs of the damage or defect.
- Flaca Creations will assess the issue and provide a resolution, which may include a refund or replacement.
It is important to note that the above policy is a general outline and may be subject to specific terms and conditions. For detailed and up-to-date information regarding the return and refund policy, please refer to the Flaca Creations website or contact their customer support directly.